If there is a problem with your order when you receive it, please reach out to us ASAP! We want you to be 100% satisfied with your experience at Floresti.
The Process
**Returns sent without first requesting a return will not be accepted.
1. If you want to initiate a return or exchange, please read our checklist to see if your item is eligible for a return and send us an email @[email protected]
2. In your email make sure that your order checks off everything in the eligibility checklist.
3. Upon acceptance of your return, we will e-mail you a return shipping label, as well as instructions on how and where to return your item.
4. The money will be paid back once the item has safely returned back to me.
Eligibility Checklist:
1. We have a 20-day return policy, which means you can return the item within 20 days of receiving it.
2. Proof of purchase
3. Your item must be in the same condition that you received it
4. Buyer must pay return shipping.